Shipping policy
Shipping Policy
Order Dispatch
Orders placed before 1 pm AEST on business days are eligible for same-day dispatch from our Brisbane warehouse, provided all items are in stock. Orders placed after 1 pm, on weekends or on public holidays will be dispatched on the next business day.
All Australian orders are shipped with Australia Post. Tracking information will be sent to the email address provided at checkout once the order has been dispatched.
Free Shipping on Orders Over $150
Free standard shipping is available for Australian orders with a product subtotal of $150 or more after discounts have been applied.
Shipping fees do not count towards the $150 minimum. If a discount reduces the product subtotal below $150, the order will no longer qualify for free shipping.
Customers who qualify for free standard shipping may still choose to pay for express shipping at checkout.
Estimated Delivery Times
Delivery estimates begin after an order has been dispatched:
- Express shipping: approximately 1–3 business days
- Standard shipping: approximately 3–8 business days
Delivery times are estimates and may vary depending on the destination, peak shopping periods, public holidays or delays within the Australia Post network.
Please check that your delivery address is complete and correct before placing your order.
Brisbane Click and Collect
Click and collect is available from our Brisbane warehouse Monday to Friday between 10 am and 6 pm.
Please wait until you receive confirmation that your order is ready before arriving. Our warehouse is not open to the public for general shopping.
Returns
Unused products may be returned within 30 days of purchase. Once the returned products have been received and inspected, customers may choose either a 100% money-back refund or a 110% store-credit refund, subject to our returns conditions.
Please refer to our Refund Policy for complete return instructions and conditions.
