Nail Supplies Australia FAQs

Find answers to frequently asked questions about ordering professional nail supplies from Nail Supplies Australia, including same-day dispatch, express shipping, Brisbane click and collect, payments, returns and international delivery. You’ll also find helpful information about our gel polish, builder gel, nail lamps and other professional nail products. If your question isn’t answered below, please contact our team at info@nailsuppliesaustralia.com.au

Ordering and Payments

Question: What payment methods do you accept?

Answer: Nail Supplies Australia accepts all major payment options, including PayPal, Afterpay, Shop Pay, and debit card.  

Question: Do you offer Afterpay?

Answer: Yes, Nail Supplies Australia accepts Afterpay

Question: Can I change or cancel my order?

Answer: Yes, any order can be changed or cancelled before dispatch. Please contact info@nailsuppliesaustralia.com.au to make changes. 

Question: How can I track my order?

Answer: Yes, you can track your order. Once your order has been dispatched, you will receive a tracking number via email, and you will be able to track your order through Australia Post. 

Shipping and Click & Collect

Question: Do you offer free shipping in Australia?

Answer: Yes, we offer free standard shipping on Australian orders with a product subtotal of $150 or more after discounts have been applied. Shipping charges do not count towards the $150 minimum. Eligible customers can still choose to pay for express shipping at checkout. Please see our Shipping Policy for complete details.

Question: How quickly will my order be dispatched?

Answer: All items are dispatched within 24 hours. Orders are picked up by Australia Post at 1 pm every day, so for the fastest results, order before 1 pm. 

Question: How long does express shipping take?

Answer: Express delivery generally takes 1–3 business days, depending on the destination and Australia Post network. Delivery estimates are not guaranteed. 

Question: Do you offer Brisbane click and collect?

Answer: Yes, same-day Brisbane click and collect may be available depending on staffing and order time. Please contact us before ordering to confirm availability.

Question: Is your Brisbane warehouse open to the public?

Answer: No, our warehouse is purely for dispatching orders. 

Question: Do you ship internationally?

Answer: We currently only ship to Australia and New Zealand. 

Returns and Product Issues

Question: What is your returns policy?

Answer: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please see the return policy page for full details. 

Do you offer a money-back guarantee?

Answer: Yes, we offer a 30-day money-back guarantee on all products. Please see the refund policy page for details. 

Question: What should I do if an item arrives damaged? 

Answer: Please email us promptly with your order number and clear photographs of the damage. Our team will review the issue and arrange an appropriate replacement or resolution.

Question: Can I return an opened nail product?

Answer: Change-of-mind returns must be unopened, unused and in their original packaging. This does not affect your rights under Australian Consumer Law if a product is faulty, damaged or incorrectly supplied.

Professional Nail Products

Question: Are your products suitable for professional nail technicians?

Answer: Yes, we stock professional nail products selected for nail technicians and salon applications. 

Question: What does HEMA-free mean?

Answer: HEMA-free means the product is formulated without HEMA, a common nail-product ingredient that may cause skin irritation or allergic reactions in some people. Always avoid skin contact and use as directed.

Question: Which products are TPO-free?

Answer: Products identified as TPO-free on their product pages are formulated without TPO, a photoinitiator traditionally used to cure certain gel products under UV/LED light. Please check each product description because formulations can vary between products and brands.

Question: What is the difference between builder gel and BIAB?

Answer: Builder gel is a broad category of strengthening and extension gels, while BIAB (Builder in a Bottle) is a brush-on builder gel packaged in a polish-style bottle for quick, easy application.

Question: Does gel polish need a UV LED lamp?

Answer: Yes, gel polish must be cured under a compatible UV or LED nail lamp to harden properly and achieve a durable, long-lasting finish.

Question: How long should gel polish be cured?

Answer: Gel polish typically requires 30–60 seconds under an LED lamp or around 2 minutes under a UV lamp. Always follow the product and lamp instructions for the correct curing time.

Question: What is the difference between gel polish and regular nail polish?

Answer: Gel polish is cured under a UV/LED lamp for a durable, long-lasting finish, while regular nail polish air-dries and is generally easier to apply and remove but does not last as long.

Question: How do I choose a professional nail lamp?

Answer: Choose a professional UV/LED nail lamp that is compatible with your gel products and provides even light coverage. Useful features include multiple timer settings, an automatic sensor and a removable base. Always follow the gel manufacturer’s lamp and curing instructions.

Question: What do I need to apply soft gel nail tips?

Answer: To apply soft gel nail tips, you’ll need prepared natural nails, correctly sized tips, nail dehydrator and primer, soft gel tip adhesive, and a compatible UV/LED lamp. A nail file, buffer and cuticle pusher are also recommended.

About Nail Supplies Australia

Question: Is Nail Supplies Australia Australian-owned?

Answer: Yes, Nail Supplies Australia is Australian-owned and operated. 

Question: Where are your orders dispatched from?

Answer: All orders are dispatched from our Brisbane-based warehouse in Australia. 

Question: Which nail brands do you stock?

Answer: Nail Supplies Australia stocks Makartt, Born Pretty, Candy Nail Labs, and our own branded products, Nail Supplies Australia. 

Question: How can I contact Nail Supplies Australia?

Answer: You can contact Nail Supplies Australia anytime via our email info@nailsuppliesaustralia.com.au or text us on 0401 478 832.